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Privacy Policy

Last updated October 27, 2026

JAN Express Incorporated (“we”, “us”) respects your privacy. This policy explains what personal information we handle through this website, in line with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.

1. Information we collect

• Quote and contact requests. When you use the quote form, your own email app opens with the details you typed (name, company, contact details, cargo information). Nothing is stored by the website itself; we only receive the email you choose to send.
• Chat assistant. Messages you type in the chat assistant are sent to a third-party AI service to produce a reply. Please do not enter sensitive personal information such as ID numbers, bank details or passwords.
• Technical data. Our hosting provider may keep basic server logs (such as IP address, browser type and pages requested) for security and reliability.

2. How we use it

Only to answer your enquiry, prepare quotes, provide our logistics services and keep the website secure. We do not sell your information and do not use it for advertising.

3. Who we share it with

Only with service providers needed to run the website and handle your request: web hosting, email, and the AI chat service. They process data on our behalf and may store it outside the Philippines.

4. How long we keep it

Enquiry emails are kept for as long as needed to serve you and to meet legal and accounting requirements, then deleted or archived securely.

5. Your rights

You may ask to access, correct or delete your personal information, object to its use or withdraw consent, and you may complain to the National Privacy Commission. Contact us at luansaldo@janexpressincorporated.com.

6. Changes

We may update this policy and will change the date above when we do. See also our Cookie Policy and Terms & Conditions.